domstoria.com

Shipping



Delivery service:

Delivery of household appliances, electronics, furniture, interior goods, sports, transportation, clothing, shoes, children's products will be guaranteed after delivery of the order directly to the destination.

• Delivery and installation of budget household appliances (as an example) provides for installation, in addition:

1. Delivery on the agreed date.

2. To the desired location near the house or to the apartment door.

3. Return of the old goods: free of charge or for an additional fee of € 15 (by agreement of the seller of the store).

The shipping price is the usual goods (in hand): € 39.

Delivery price clearance goods (skidding to the floor): € 69, -

 

• Delivery and installation of premium home appliances (as an example) and provides for installation, in addition:

1. Delivery to the agreed date.

2. Skidding to the desired place of installation in the house.

3. Installing your device.

4. Brief instruction on the operation of the device.

5. Take out the old device.

The shipping price is the usual goods (in hand): € 69.

The price of delivery of oversized goods (skidding to the floor): € 119.

 

• Delivery and installation of premium electric vehicles / furniture (as an example) and provides for installation, in addition:

1. Delivery to the agreed date.

2. Skidding to the desired place of installation in the house.

3. Installing your device.

4. Brief instruction on the operation of the device.

10. Removal of the old device.

The shipping price is the usual goods (in the hands): € 119.

The price of delivery of oversized goods (skidding to the floor): € 159.

Domstoria - offers delivery from our partner AmazonGlobal: https://www.amazon.com/gp/help/customer/display.html?nodeId=201074230

Terms and conditions of delivery can be found at this link:

https://www.amazon.com/gp/help/customer/display.html/ref=footer_shiprates?ie=UTF8&nodeId=468520

In Domstoria, regardless of product product group and package size, in the process of sending goods through our partners in such delivery services as:

DHL - http://www.dhl.com
TNT - https://www.tnt.com
Topcargo - http://topcargo.com
Wingo - https://www.wingo.com
Meest - http://meest-germany.com

Our partners, upon delivery contacting you by phone, will agree a meeting with you. You will be able to deliver the cargo at the designated place, or select an additional service, for example, connection or installation and installation. It is best to order additional services together with the goods.

This information can be obtained by contacting us or by sending a request here: 

info@domstoria.com  / support@domstoria.com



Refund

In Domstoria you buy reliability! Our money back guarantee for unused goods * within 14 days from the date of purchase of the goods without explaining the reasons for the return. But it is also necessary to indicate the reasons for the return or exchange of used goods ** - this procedure takes place when you officially address the representatives of the manufacturer in your region with a completed warranty card. Return without explanation is not a refund. A refund can be provided in the form of crediting funds to your card or your bank account in consultation with our financial department.

* You must save:

• the complete set of the goods;

• integrity of the package without damage;

• labels, protective films;

• factory marking.

If the product does not work, or has significant operational shortcomings, the exchange is performed only if there is an authorized service center conclusion that the operating conditions are not violated, and if there is an act of the service center about impossibility to repair this product.

** The certificate of the service center should be marked with a note that the product has a "Essential flaw" and can not be repaired.

Confirmation of the validity of the act takes place from 3 to 14 days.

Note:

The buyer bears full financial responsibility for the safety of the goods delivered to him.

ATTENTION! Check the integrity, serviceability and completeness of the product when it is received! If there is a shortage in the presence of the courier, we will necessarily exchange the goods or refund your money. If the damage to the goods is found when you receive the courier service at the office, you need to draw up an act for the employees of this courier service to return money or exchange goods and inform us by e-mail.

REMEMBER! It is important to know that the warranty from the manufacturer is indicated by the warranty documents (coupon).

Exchange or refund for goods of inadequate quality or incomplete configuration can only be carried out if a problem is detected in the presence of a courier, seller or representative of the carrier company.